Refund Policy

Effective date: 1 January 2021.

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform. Refunds can be initiated only in following events:

  • You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.
  • You have purchased a plan but Taxvisor is unable to assign an expert or process your order, 100% refund will be made.
  • You attempted to purchase a plan and your payment was successfully processed but not received by Taxvisor, you should seek refund from the financial service provider.
  • Taxvisor reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.
  • Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 10 business days from the date of confirmation.
  • On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 30 days without a reasonable reason, Taxvisor reserves the right to cancel your order. You will forfeit any payment made to Taxvisor in the event of order cancellation.
  • On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team in 30 days from date of purchase, Taxvisor reserves the right to cancel your order. You will forfeit any payment made to Taxvisor in the event of order cancellation.
  • If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. Taxvisor reserves the right to cancel your order. You will forfeit any payment made to Taxvisor in the event of order cancellation.
  • If Taxvisor experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. Taxvisor reserves the right to cancel your order. You will forfeit any payment made to Taxvisor in the event of order cancellation.
  • Any payments made to the Government departments will not be refunded.
  • All refunds will be in form on Credit Notes.
  • If a cancellation / request is made for any other reason than mentioned in the points above, refund would be made in accordance to the pointers mentioned below:
  • 90% refund of the amount paid to Taxvisor 90% refund of the amount paid to Taxvisor
    80% refund of the amount paid to Taxvisor after 15 days but before 30 days of plan purchase and before expert assigned to work on your service request
    50% refund of the amount paid to Taxvisor Expert assigned to work on your service request
    0% refund of the amount paid to Taxvisor Work is completed by the expert on your service request